Contact us

We understand that there are a variety of reasons why you might wish to contact us, which is why we have created a few different ways for you to do just that.  So that we can respond to you more effectively, please select the most relevant option from the menu below, or scroll down this page to find the right section.  Selecting the right option here will ensure your communication is directed to the best team at our end, or that you find what you are looking for with the minimum of inconvenience.

We also appreciate that some of you may wish to write to us, rather than using the email, or online forms. Address and contact numbers for each of our stations are listed on each fire station page in the Fire Stations section. The address and contact number for our Headquarters in Huntingdon is listed again below:

Fire HQ,
Hinchingbrooke Cottage,
Brampton Road,
Huntingdon,
Cambs,
PE29 2NA
Tel: 01480 444500.

 

Fire safety advice

Do you have a query relating to fire safety in your home or business, or would you like to request a FREE Home Fire Safety Check?  Contact your District Office for further assistance.  (Read about our home fire safety check service)

If you would like information, or to give feedback, on topics that are local to you, please contact your District Office.  Each district has a telephone number and now also its own online contact form that lets you email them directly.  Select your district to find the right contact details.  Please note that for more general information and feedback you can continue to contact our Headquarters at the above address or use the Website feedback and general enquiries form below.

 

Have your say!

Every year we review what we are doing as a Service and make plans to meet our vision - working together to improve community safety.  We also plan how we will use our resources.  Every three years we review the impact of our equality plans and report on what we have achieved.

It is important to us to hear the views of the people we serve about our plans for the future and the way we use our resources.  If your would like to be involved in giving us feedback on particular issues then please let us know by completing our online website feedback / general enquiries form.

 

Make a Freedom Of Information request

The Freedom of Information Act 2000 provides the general right of access to information which we hold, subject to a number of exemptions, such as where the information is personal information, which is protected by the Data Protection Act 1998, or where the cost of providing the information exceeds a certain limit.

Our Publication Scheme lists the information which we make available routinely, but for any information not listed here, you can make a request for information.

 

Compliments

We hope we are serving you well all of the time, but sometimes there are things we do that pleasantly surprise or impress you sufficiently enough for you to want to tell us that we did well.  We always appreciate positive feedback and support, so if you have something you would like to say, please let us know.  Offer a compliment.

 

Complaints

1. Complaints against members of the Fire Authority

You may complain to the Fire Authority's Standards Committee if you have a complaint against an elected member of the Fire Authority and you consider that the member has breached the Fire Authority's Member Code of Conduct.  Complaints must be made in writing and should be submitted to the Monitoring Officer, Cambridgeshire and Peterborough Fire Authority, Hinchingbrooke Cottage, Huntingdon, PE29 2NA.  Further advice on the submission of complaints is available from the Monitoring Officer  (01480 444615) or Democratic Services Manager (01480 444572) at the Fire Authority.

The Standards Committee can only deal with complaints about the behaviour of a Member.  It will not deal with complaints about things that are not covered by the Members' Code of Conduct.  If you make a complaint to the Standards Committee it must be about why you think a member has not followed the Authority's Code of Conduct.  Download the Authority's Members' Code of Conduct and other Authority documents.

2. Complaints against the Service

We strive to provide the best service we can, to everyone, all of the time. But there may be times when you feel we could have done something better or we did something wrong. We hope these are rare occurances but we would like you to let us know when this does happen so we can ensure it doesn't happen again. We always appreciate suggestions for improvement, and so that you can convey your concerns to us, we offer contact details for making a complaint.  Make a complaint using this online complaints form.

 

Website feedback / general enquiries

We hope you have enjoyed browsing our new website. We would very much like to know what you think of it, especially if you can suggest ways in which we can improve it further. Your views are very welcome, because this website is for you. What do you like and what don't you like? Please let us know by completing the online website feedback / general enquiries form.

Please also use this form to make a general enquiry about our fire and rescue service.

 

Media contacts

Media representatives can contact our Press Office by following this link.