Safe and Well Visits: Reacting to need and maximising support for the most vulnerable people in our communities.

In June 2015, the Service explored how joint working with local partners could improve the way the most vulnerable people in our communities were identified and supported. Working with key partners including: NHS, County Council, Health and Wellbeing Network, Police and Drug and Alcohol Action Team, work began to reform the existing Home Fire Safety Check visit to deliver a model that identified other areas of vulnerability people may need support with. This new process is known as a Safe and Well Visit.

Station Commander Paul Clarke, working with these partners, explored what more could be offered and addressed during the visits and what key areas of referral the new process needed to include. Five key areas were determined:

  1. Fire safety in the home;
  2. Falls prevention;
  3. Alcohol use;
  4. Stay well and warm;
  5. Crime reduction.

Each area is continually revised to ensure the model delivers efficient and relevant assessments on vulnerability factors, with recent additions including questions on scams. The Safe and Well Visit pilot was launched in June 2016, with plans to have full coverage in Cambridgeshire by early November. Positive talks to further extend the model to Peterborough are already taking place. The visits are delivered by Community Safety Officers, the Tactical Delivery Group and all whole-time staff.

Station Commander Paul Clarke, Community Risk Manager for County Adult Safety for the Service said,

“The Safe and Well Visit is a key function for the Service to identify vulnerable people in our communities, assess their needs and determine and address their associated risks using the agreed partnership referral pathways. In the first 130 days of the pilot we have conducted 479 visits and identified that 85% of our vulnerable residents are over the age of 65, 41% are living alone and 50% have a disability which is vital information we need to support these individuals and reduce their risks at home.

We have revised and improved our data sources, which has been another key development to ensure we better understand where the most vulnerable members of our communities are and how we can engage with them. Utilising these data sets to profile the most vulnerable people, ensures that we can prioritise identifying and engaging with the most high-risk individuals. This work is another way for the Service to maximise the impact we have on the lives of vulnerable people living in our communities

Charlotte Black, County Council said,

“Working with the Service and other partners to create this model has ensured that we can all for more to support vulnerable people living within our communities. By working together to share information we are able to link people to advice and support that they might otherwise not have known about. We have also linked this work to our Contact Centre, meaning that we can offer a Safe and Well Visit to anyone contacting us that we think would benefit from it.” 

Get in touch for more information on accessing Safe and Well at: