Support after an incident
If you have witnessed or been involved in a fire, or incident such as a road traffic collision, rescue or emergency, we’re here to help.
Traumatic events
Whether you are directly involved in, or witness a traumatic event - from a fire in the home to car crashes - everyone feels and reacts differently.
If you, or someone you care about, has experienced a traumatic incident, it's important to know how and when to seek help. The help needed may range from practical assistance such as help with finding emergency temporary accommodation, to advice on coping with the emotional effects of what has happened.
Looking after your own wellbeing and that of those you care about is important.
Nowhere to stay?
If you’re unable to stay in your home, the following organisations may be able to offer assistance:
Contact your local council's housing department, who may be able to help with temporary accommodation.
The British Red Cross can be there to give support to anyone affected by an emergency. They can provide the people, equipment, space and resources to support those affected by an emergency, helping them to recover.
Check your insurance policy as some may cover alternative accommodation in the event of an emergency.
EDSS is a registered charity that delivers immediate support to members of the public once instructed by the fire service. This comes during the initial hours and days after an incident such as fires, floods and other disasters. EDSS’ aim is to provide practical advice and assistance at this stressful time and help the individual regain control of their situation.
Coping with the after effects
It is normal for a person to experience some emotional and physical reactions following a traumatic event for up to 28 days, such as disturbed sleep or feeling tearful or sad. Helpful information about coping with the effects of trauma, both emotionally and in relation to a person’s mental health, is available from many places.
NHS England - information about some of the feelings you may experience, things you can do to help, and useful links and leaflets.
The Mental Health Foundation - provides information about what happens when a person experiences a traumatic event, what to do and where to seek help.
Contact your GP - Your local GP surgery should be able to offer you an appointment quickly if you need urgent support for your mental health.
Shout - Shout is a free, confidential, 24/7 text support service. To start a conversation with a trained volunteer, text the word 'SHOUT' to 85258.
MIND - MIND is a mental health charity that offers help whenever you might need it.
Samaritans - Call 116 123 for FREE help and support.
Cambridgeshire Victim Services - Independent and confidential advice for victims of crime.