IT Support Technician Apprentice

Salary: £18,000 per annum

Hours: 37 Hours per week 

Contract: Apprenticeship (Level 3 Information Communications Technician)

Duration: 17 months

Location:Cambourne Fire Station, Great Cambourne, Cambridge, CB23 6FY

 

About the Role

Are you passionate about technology and looking to start a career in IT? Cambridgeshire Fire and Rescue Service is offering an exciting opportunity to join our ICT Shared Service team as an IT Support Technician Apprentice. 

This apprenticeship provides hands-on experience supporting colleagues across both Cambridgeshire and Bedfordshire Fire and Rescue Services. Working alongside experienced IT professionals, you will develop the knowledge, skills and practical experience needed to deliver excellent technical support while working towards a nationally recognised Level 3 Information Communications Technician qualification. 

This is a varied role that combines customer service, technical troubleshooting, hardware installation and IT administration, providing a strong foundation for a future career in technology. 

What you'll be doing

As part of the ICT Support Team, you will: 

• Act as the first point of contact for ICT incidents and service requests. 
• Provide excellent customer service and support to users across both fire and rescue services. 
• Log, manage and prioritise support requests in line with Service Level Agreements (SLAs). 
• Escalate incidents and requests to specialist ICT teams and external support providers where required. 
• Assist with the installation, configuration and deployment of IT equipment, including:  
  • Laptops 
  • Mobile phones 
  • Tablets 
  • Alerters and associated devices.
• Maintain accurate records of software, hardware and ICT assets. 
• Support the team in maintaining compliance with ITIL and ISO 27001 standards. 
• Assist with routine ICT administration and documentation. 
• Learn how to diagnose and resolve technical issues both remotely and face-to-face. 
• Travel to fire service sites across Cambridgeshire and Bedfordshire, as required. 
• Promote equality, diversity, inclusion and safe working practices in everything you do. 

What you'll learn

During your apprenticeship, you'll complete the Level 3 Information Communications Technician standard with LearnTech (Technical Professionals Limited). 

You will gain experience in: 

• IT support and troubleshooting 
• Customer service and stakeholder management 
• Hardware and software installation 
• Network and systems maintenance 
• Cyber security and information governance 
• Asset management and documentation 
• Service desk operations 
• Basic scripting and automation 
• Remote and face-to-face technical support 
• Working within professional IT service management frameworks 

Training is delivered through a combination of: 

• Remote classroom sessions 
• Workplace learning and assessment 
• Online learning resources 

About You

We're looking for someone who is enthusiastic about technology, eager to learn and committed to delivering excellent customer service. 

You will demonstrate: 

• Strong communication skills 
• A keen interest in IT and technology 
• Good organisational skills 
• Attention to detail 
• A logical and analytical approach to problem solving 
• Excellent customer care skills 
• The ability to work effectively as part of a team 
• Initiative and willingness to learn 
• Patience and a positive attitude 

You will also be willing to continuously develop your technical knowledge and travel to different service locations when required. 

Essential requirements

To apply, you must have: 

• GCSE English at Grade 4/C or above (or equivalent) 
• GCSE Maths at Grade 4/C or above (or equivalent) 
• A minimum of five GCSEs at Grade 4/C or above (or equivalent), including English and Maths 

Applicants who have achieved Level 2 Functional Skills or Key Skills in English and Maths may also be considered. 

You must also: 

• Have been a UK/EEA resident for the last three years 
• Hold valid residency status 
• Have the right to work in the UK 

We want our workforce to reflect the communities we serve and welcome applications from people of all backgrounds.  As women are currently underrepresented within our ICT team, we’d particularly like to encourage women interested in a career in technology to apply. Selection will always be based on skills, potential and suitability for the role.  

How to apply

To apply for this opportunity, please visit: IT Support Technician Apprentice – Cambridge Fire & Rescue– Cambourne, CB23 6FY– £18,000pa – 37hrs/w – Find an apprenticeship – GOV.UK 

Closing Date: 12pm Sunday 18 October 2026