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Recruitment process

Working as an Emergency Call Handler is both rewarding and challenging. The questions below provide potential applicants with an idea of the skills required for the role. Please read through each question carefully and tick Yes or No in the box provided.

Are you someone that others see as dependable?

Are you prepared to work days, nights, evenings, weekends and Public Holidays?

Are you genuinely interested in people?

Can you work in an environment where you will work with the same four or five people every day, and you will not see many other people?

Can you work in an environment where most of your contact with colleagues outside of Fire Control will be by telephone only?

Are you able to manage your energy levels in prolonged and challenging situations?

Can you work in an environment where sometimes you will be extremely busy, but some shifts may be fairly quiet?

Are you prepared to work within a disciplined uniform service and take

orders from a higher ranking officer?

Are you prepared to work to strict uniform guidelines?

Can you take responsibility for representing the Service when you are at work and when you are not?

Do you want to work as part of a close-knit team?

Can you get on with people from different backgrounds and cultures?

Do you have the sensitivity to deal with members of the public when they are distressed, confused or being obstructive?

Are you able to communicate important information to children and/or adults?

Can you work under pressure?

Can you stay focused in a busy environment?

Are you committed to always maintaining and developing your skills?

Are you able to convey detailed information clearly both verbally and in a typed format?

Are you committed, enthusiastic and prepared to see situations through to their conclusion?

The recruitment process consists of four progressive stages, meaning applicants must be successful at each stage to progress onto the next. If an applicant is unsuccessful at a stage the application will not be continued.

More information about the stages of the process can be found in the information pack.